Can I Delete Reviews?
- Nancy Rausman
- 30.04.2018
- Online Reviews
Are you haunted by old reviews, especially bad ones? Many clients turn to us asking if and how they can be deleted. In some cases, ODs have taken over an office and want ...
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HIPAA Compliance Part 2: How to Respond to Reviews
- Nancy Rausman
- 30.08.2016
- Online Reviews
In the last post, I reviewed some of the legal considerations involved with responding to negative patient reviews in light of HIPAA compliance and as you can see, it’s ...
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The HIPAA Question We are All Asking
- Nancy Rausman
- 11.08.2016
- Online Reviews
Part 1 Here’s a scenario: A practice gets a scathing online review by an unhappy patient. The doctor writes a polite response explaining her side of the story and ...
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What's Worse than a Bad Review?
- Nancy Rausman
- 24.11.2015
- Online Reviews
No Reviews! I know, it’s hard to ask your patients to post reviews for your practice. It’s uncomfortable, your front desk staff always forgets, and you’re already maxed ...
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